Terms & Conditions

Effective date: November 10, 2026

1. Who we are and what these terms cover

These terms govern your use of https://norelden.com (the “Website”). The Website is operated by Ekaterina Khirkovskaya, an individual and sole proprietor based in North Carolina, United States, who does business as Norelden (“Norelden”, “we”, “us”). Norelden is a trade name, not a separate legal entity.

These terms cover the Website, the discovery call form and discovery calls. They do not cover paid services, which are governed by a separate Master Services Agreement and Statement of Work (see section 3). How we handle personal information is explained in our Privacy Policy, which is part of these terms.

Questions about these terms: khirkovskaya@gmail.com.

2. Using the Website

You may use the Website only if you are at least 18 years old and are using it for business purposes, such as learning about our services or asking about working with us. By using the Website, submitting the discovery call form or booking a discovery call, you agree to these terms. If you do not agree, please do not use the Website.

If you use the Website on behalf of a company, you confirm that you are authorized to do so.

3. Our services are provided under a separate agreement

Nothing on the Website, in the discovery call form or on a discovery call is an offer to provide services or creates a client relationship. We provide paid services only under a written Master Services Agreement and a Statement of Work signed by both parties.

For paid services, those documents control. If they conflict with these terms, the Master Services Agreement and the Statement of Work apply. Descriptions of services on the Website are general and may differ from what a specific Statement of Work includes.

4. Discovery calls

A discovery call is free and carries no obligation for either of us. We use it to learn about your business and decide together whether we are a good fit. A discovery call does not create a client relationship.

We schedule calls using Google Calendar and hold them in Zoom or Google Meet. We record calls and tell you at the start of each call that it is being recorded. If you prefer that we not record, tell us before or at the start of the call, and we will not record it. How we handle recordings, transcripts and AI notes is explained in our Privacy Policy.

If you need to reschedule or cancel, please email us as early as you can. We may also reschedule a call, and we will let you know as soon as possible. This section applies to discovery calls. Scheduled sessions under a Statement of Work follow that Statement of Work.

5. No professional advice

The Website and our discovery calls provide general business and operations information. We do not provide legal, tax, accounting, investment, medical, clinical or other licensed services, and nothing on the Website or on a discovery call is such advice. Please consult a qualified professional for those matters.

For healthcare practices: your licensed personnel, including physicians, medical directors and supervising practitioners, remain solely responsible for clinical decisions, patient care, medical supervision, scope of practice and licensing compliance.

We do not guarantee any specific business, financial, operational, regulatory or commercial result. Results depend on many factors outside our control, including your own decisions and implementation.

6. Sensitive information and health data

Please do not send us patient or health information, Social Security numbers, government ID numbers, payment card numbers or bank account details through the Website, the discovery call form or email, and do not share or show them during a discovery call.

We receive protected health information (PHI) only after both parties have signed a Business Associate Agreement and agreed on how the information will be shared. If you send sensitive information to us by mistake, tell us right away. We will let you know and return or delete it as you reasonably ask, unless the law requires otherwise.

7. Information you send us

Please give us accurate and complete information. Only share personal information about other people, such as a referrer or your team members, if you are allowed to do so.

Our confidentiality commitments to clients are set out in the Master Services Agreement. Until one is signed, please do not share trade secrets or other highly confidential material through the Website or on a discovery call. We handle personal information as described in our Privacy Policy.

8. Website content and intellectual property

The Website, including its text, graphics, logo, the Norelden name, frameworks, templates and the way we organize our work, belongs to Ekaterina Khirkovskaya or her licensors and is protected by intellectual property laws. Nothing in these terms transfers any rights to you.

You may view the Website and print or save a copy for your own personal or internal business use. You may not copy, republish, sell, sublicense or create derivative works from the Website content, use the Norelden name or logo without our written permission, or use automated tools to scrape the Website or to train artificial intelligence models.

Rights in work we create for clients under a Statement of Work are governed by the Master Services Agreement.

9. Testimonials, case studies and referrals

We publish a client’s name, logo, testimonial, non-public project details or identifiable results only with their prior written permission, which can be given by email. We do not publicly disclose a client’s confidential information.

If you refer someone to us, we may thank you for it. We do not currently pay referral fees or give rewards for referrals. Please tell the person you are referring before you share their contact details with us.

10. Third-party links and tools

The Website links to other services, including Instagram, LinkedIn and our Google Form, and we use third-party tools such as Google, Zoom and Cloudflare to run the Website and our discovery calls. We do not control those services, and their own terms and privacy policies apply when you use them. We are not responsible for their content, availability or practices.

11. Future products and paid offerings

We may offer products or paid services through the Website in the future, such as templates, courses or paid sessions. If we do, the price, payment terms, refund terms and any additional terms will be shown to you before you buy and will apply in addition to these terms. Until then, paid services are offered only under a signed Master Services Agreement and Statement of Work.

12. Acceptable use

When using the Website, you agree not to:

• break any law or violate anyone’s rights;
• submit false or misleading information or spam, or submit information about another person without their permission;
• try to gain unauthorized access to the Website, our accounts or our systems;
• introduce malware, or interfere with or overload the Website;
• scrape, copy or use the Website content in ways that section 8 does not allow.

13. Disclaimers and limits on liability

The Website and its content are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. We do not promise that the Website will be uninterrupted, error-free or always up to date.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data, arising from your use of the Website or a discovery call. Our total liability for any claim relating to the Website or a discovery call will not exceed one hundred dollars ($100).

Nothing in these terms limits liability that cannot be limited by law. Liability relating to paid services is governed only by the Master Services Agreement and the Statement of Work.

14. Changes and access

We may update these terms when our services or tools change. The effective date at the top shows when they were last revised, and for significant changes we will also note them on the Website. If you keep using the Website after an update, you accept the updated terms.

We may change, suspend or limit access to the Website, or restrict a person’s access, at any time, including if we believe these terms have been broken.

15. Governing law and resolving disputes

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles.

If a dispute arises, please email us first so we can try to resolve it informally. If it is not resolved within fifteen (15) days after either of us gives written notice of the dispute, either of us may bring a claim. Any claim relating to these terms or the Website must be brought in the state or federal courts located in Wake County, North Carolina, and you consent to the jurisdiction of those courts. Either of us may seek urgent court relief at any time to protect intellectual property or confidential information.

16. General terms and contact

These terms, together with our Privacy Policy, are our full agreement with you about using the Website. If a part of these terms is found invalid, the rest stays in effect. If we do not enforce a term, we have not waived it. You may not assign these terms without our written consent. We may assign them to a successor to the business or to an entity that Ekaterina Khirkovskaya forms and controls. You agree that we may communicate with you electronically, including by email.

Contact

Ekaterina Khirkovskaya, doing business as Norelden
Email: khirkovskaya@gmail.com
Website: https://norelden.com